Refund Policy

Introduction

At Artist Blog, we value your satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website. By making a purchase on our website, you agree to the terms of this Refund Policy.

Digital Products and Subscriptions

Digital Downloads

Due to the nature of digital products, all sales of digital downloads (e-books, tutorials, templates, etc.) are final and non-refundable once the download has been initiated or the digital content has been accessed. However, we consider the following exceptions:

• If you have not downloaded or accessed the digital content and contact us within 14 days of purchase
• If the digital product is substantially different from what was described or advertised
• If the digital product contains technical issues that prevent its proper use and cannot be resolved through our customer support

Online Courses and Workshops

For online courses and workshops, we offer a 14-day satisfaction guarantee. If you are not satisfied with the course content, you may request a refund within 14 days of purchase, provided that you have completed no more than 25% of the course. To request a refund for a course, please submit detailed feedback explaining why the course did not meet your expectations.

Subscriptions

For subscription-based services, we do not offer refunds for past billing periods. You may cancel your subscription at any time, and the service will remain active until the end of the current billing period. No refunds will be issued for partial subscription periods.

If you believe you were charged incorrectly for a subscription, please contact us within 30 days of the charge with your account details and payment information.

Physical Products

Return Eligibility

Physical products purchased from Artist Blog may be eligible for return and refund under the following conditions:

• The return request is made within 30 days of receiving the product
• The product is in its original condition, unused, and with all original packaging and tags
• You have proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or personalized products
• Items marked as "final sale" or "non-returnable"
• Products that have been used, damaged, or altered after receipt
• Gift cards

Return Process

To initiate a return for a physical product, please follow these steps:

1. Contact our customer support at hello@artistblog.com with your order number and return request
2. Upon approval, you will receive a Return Merchandise Authorization (RMA) number and return instructions
3. Package the product securely in its original packaging
4. Include the RMA number on the outside of the package
5. Ship the package to the address provided in the return instructions

Please note that you are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product).

Refund Processing

Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider's policies.

Art Commissions and Custom Services

Deposits and Payments

For custom art commissions and services, we typically require a non-refundable deposit to begin work. The deposit amount and payment schedule will be clearly outlined in the commission agreement provided before work begins.

Cancellation Policy

If you need to cancel a commission or custom service, the following terms apply:

• Cancellation before work has started: Deposit may be refunded at our discretion, less a 15% administrative fee
• Cancellation after work has started but before completion: Deposit is non-refundable, and additional payments will be calculated based on the percentage of work completed
• Cancellation after work is completed: No refund will be issued

Revisions and Satisfaction

Our commission process includes a specified number of revision rounds as outlined in your commission agreement. If you are not satisfied with the final product despite reasonable revision opportunities, refunds may be considered on a case-by-case basis at our discretion.

Events and Workshops

In-Person Events

For in-person workshops, classes, and events:

• Cancellation 30+ days before the event: Full refund minus a 10% administrative fee
• Cancellation 14-29 days before the event: 50% refund
• Cancellation less than 14 days before the event: No refund

As an alternative to a refund, you may transfer your registration to another person or apply your payment to a future event (within 6 months) at no additional cost.

Event Cancellation by Artist Blog

If we need to cancel an event due to insufficient enrollment, instructor illness, or other unforeseen circumstances, you will receive a full refund. We are not responsible for any travel, accommodation, or other expenses you may have incurred in relation to the canceled event.

Exceptions and Special Circumstances

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 7 days of receipt. We will arrange for a return and send you the correct item or issue a full refund.

Special Promotions and Sales

Items purchased during special promotions or sales may be subject to modified refund terms, which will be clearly stated at the time of purchase.

How to Request a Refund

To request a refund, please contact our customer support with the following information:

• Your order number or proof of purchase
• Date of purchase
• Reason for requesting a refund
• Any relevant supporting documentation or information

You can reach our customer support team at:

• Email: hello@artistblog.com
• Phone: +446047456906
• Address: 939 Stefan Branch, Port Nikkimouth LS1 9QA

We aim to respond to all refund requests within 2 business days.

Dispute Resolution

If you are not satisfied with our decision regarding your refund request, please contact us to discuss your concerns. We strive to resolve all issues fairly and to our customers' satisfaction.

If we cannot reach a mutually agreeable solution, you may have recourse through your payment provider's dispute resolution process or relevant consumer protection agencies.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes. Continued use of our services after such modifications will constitute your acknowledgment of the modified policy.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: hello@artistblog.com
• Phone: +446047456906
• Address: 939 Stefan Branch, Port Nikkimouth LS1 9QA